Commercial License Support
Commercial licenses of Elemance’s virtual body models are full-service, including helping you integrate the model into your workflow and ensuring that you get the data you need time after time. We care about quality biomechanics research and we’ll do what we can to help get your research and development operational.
If your project requires more than set-up and troubleshooting, we offer limited model development for our commercial licensees, helping achieve your biomechanics research needs that fall within the standard operation of the model.
For larger requests, we provide custom model enhancement services. For more information about custom development and our other biomechanics research services, check out the Products & Services page.
Academic License Support
Elemance offers free licenses of its virtual human body models for academic researchers. With that free license, we provide assistance with initial set-up and basic troubleshooting.
If you have additional questions or requests, academic users are encouraged to submit tickets using the form below, and we will send standard solutions to common problems or direct you to other resources.
For project-specific model development or enhancements, academic users may also consider our fee-based support or custom model development services.
Submit a Ticket
If you are a current user (both academic and commercial licenses) with questions about your licensed human body model or development requests for the model, please submit a ticket using the form below. We’ll get back to you with an answer or solution as soon as possible. If you are not a current user, please use our contact form to submit any questions about Elemance and our support of licensed models.
To ensure you don’t miss our email replies to your support questions, be sure to add [email protected] to your email contacts.